This website is owned by FLORISTERIA ALBERTO FRANCIA ANTICH with CIF C-43055652 and fiscal address at CARRER SANT GAIETA, 13 - 07012 PALMA DE MALLORCA (ILLES BALEARS), acting commercially under the brand name FLORISTERIA ALBERTO FRANCIA ANTICH

The General Contracting conditions regulate the distance selling relationship between FLORISTERIA ALBERTO FRANCIA ANTICH and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, Current and applicable regulations on the Protection of Personal Data, Law 7 / 1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce.

FLORISTERIA ALBERTO FRANCIA ANTICH reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions.

Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, FLORISTERIA ALBERTO FRANCIA ANTICH reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The purpose of the website is SALE OF PLANTS AND FLOWERS.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

Likewise, you can subscribe to the newsletter to receive offers of the aforementioned products or general information that may be of interest to you.

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary to access the websites of FLORISTERIA ALBERTO FRANCIA ANTICH and the contracting through them.

To purchase our products, you can go to the corresponding section of our online store.

It is an essential requirement that you register as a user of the web to make the online purchase. You can access the corresponding section for registration on the website itself. In accordance with the provisions of current and applicable regulations regarding the Protection of Personal Data, FLORISTERIA ALBERTO FRANCIA ANTICH informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into the treatment system under their responsibility, in order to process said actions by the user and manage subsequent actions derived from them.

Likewise, FLORISTERIA ALBERTO FRANCIA ANTICH informs of the possibility of exercising the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data by writing to the address CARRER SANT GAIETA, 13 - 07012 PALMA DE MALLORCA (ILLES BALEARS), or by email

During the purchase process you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, the user being able to delete those records that he considers is not necessary to view.

After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If in 24 hours from the completion of the order you do not receive the confirmation, contact FLORISTERIA ALBERTO FRANCIA ANTICH on the customer service phone 971 75 84 43 or by email .

All the contents of the web are in Spanish.

Offer and validity
In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and the validity of the same.

In compliance with current regulations, FLORISTERIA ALBERTO FRANCIA ANTICH offers information on all items for sale, their characteristics and prices. However, FLORISTERIA ALBERTO FRANCIA ANTICH reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time on the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.

Essential characteristics of the products
The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. In the characteristics it is identified.

The products offered on the website enjoy the commercial guarantee of its supplier. FLORISTERIA ALBERTO FRANCIA ANTICH has an after-sales service, while the guarantee is in force, the client can execute it by contacting the FLORISTERIA ALBERTO FRANCIA ANTICH establishment, the after-sales service, by email to or to the points established by the own provider. In case of doubt, you can contact the customer service telephone number 971 75 84 43 or by email .

All products indicate the sale price in Euros and include Value Added Tax (VAT).
If any other tax is applicable, this will be indicated (IGIC or IPSI).

Delivery and transport costs
All shipments are prepared and delivered to the carrier urgently within a maximum period of 72 hours.

We cannot guarantee delivery times, although we try to ensure that transport companies comply with them whenever possible. Delivery times depend on the availability of each product.

In orders that include several items, we reserve the possibility of making a single shipment and the delivery time will correspond to that of the item with the longest delivery time.

Orders are generally prepared and collected by the transport company and are delivered to the customer in 4 - 5 days after collection in our warehouse, with prior receipt of payment.

Regardless of the selected shipping method, we will provide you as soon as possible with a link that allows you to track the status of your order online.

Shipping costs include packaging, handling and transportation. They can contain a fixed and a variable part based on the price or weight of your order. The customer will be able to view these expenses before finalizing the purchase.

Payment methods and order execution
The customer may pay the amount of his order by opting for any of the following ways. During the purchase process you must indicate your choice:

- VISA or MASTERCARD credit card
All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.

Likewise, the information about your credit card is entered directly on the bank's page, at the POS (Bank's Point of Sale Terminal) and are not entered or registered in any FLORISTERIA ALBERTO FRANCIA ANTICH server

When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and reimbursement annotations in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had improperly demanded the cancellation of the corresponding charge, it will remain liable to FLORISTERIA ALBERTO FRANCIA ANTICH to compensate for damages caused as a result of said cancellation.

- Wire transfer
When selecting the bank transfer, you will receive, together with the confirmation of your order, an e-mail with the bank details of FLORISTERIA ALBERTO FRANCIA ANTICH.

It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by fax, or by e-mail . But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.

Remind you that the payment has to be made in EUROS and that all eventual exchange and banking commissions are at your own expense.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always notify your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, FLORISTERIA ALBERTO FRANCIA ANTICH could stop the shipment of your order by not receiving the full amount of it.
Possible exchange and banking commissions are borne by the client.

- PayPal
Allows you to send payments on the Internet safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information on PayPal.

The availability of the products offered by FLORISTERIA ALBERTO FRANCIA ANTICH may vary depending on customer demand. Although FLORISTERIA ALBERTO FRANCIA ANTICH updates the stock periodically, the product requested by the client could be out of stock at that time. In the event of non-execution due to unavailability, FLORISTERIA ALBERTO FRANCIA ANTICH will notify the client by email as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days.

FLORISTERIA ALBERTO FRANCIA ANTICH may give the double option of: supplying the customer without price increase, a product with similar characteristics or of higher quality, or except for justified and demonstrable reasons by FLORISTERIA ALBERTO FRANCIA ANTICH within this same period, pay the sums paid for the order canceled. In the event that FLORISTERIA ALBERTO FRANCIA ANTICH does not make this payment within the specified period, the buyer may claim that double the amount owed be paid, without prejudice to their right to be compensated.

Right of withdrawal, returns and claims
The buyer will have a minimum period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be done by means of a notification by telephone to 971 75 84 43, by sending an email to, sending your letter to our postal address CARRER SANT GAIETA, 13 - 07012 PALMA DE MALLORCA (ILLES BALEARS ), or through the withdrawal form.

As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

Return conditions for private customers
Returns of the following products will not be accepted, as established by LAW 47/2002, of December 19, amending Law 7/1996, of January 15, on Retail Trade, for transposition into the legal system Spanish of Directive 97/7 / CE, regarding distance contracts, and for the adaptation of the Law to various community directives.

Return conditions for companies
Returns of material will only be accepted without unsealing and in perfect condition, during the seven days after receipt. Such returns will be processed as commercial returns, since there is no law that regulates the rights of return between companies and such procedures are regulated according to the conditions of each company.

The return of products in blister, heat-sealed or others that present a factory security seal will not be accepted if it is broken.

These conditions do not invalidate the right to guarantee or exchange defective products as stipulated in the legal guarantee conditions in each case.

FLORISTERIA ALBERTO FRANCIA ANTICH reserves the right to deny the return in case of detecting any anomaly in the returned product.

Payment refund
The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, as long as the opposite has not been provided.

FLORISTERIA ALBERTO FRANCIA ANTICH may retain the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.

In case of unjustified delay on the part of FLORISTERIA ALBERTO FRANCIA ANTICH, regarding the return of the sums paid, the client may claim double the sums paid, without prejudice to the right to be compensated for the damages suffered in which it exceeds of that amount.
Return of the defective product.

In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing ROBERTO CARLOS GUILLEN MORENO of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

FLORISTERIA ALBERTO FRANCIA ANTICH undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.

If the client wishes to file a claim, the FLORISTERIA ALBERTO FRANCIA ANTICH establishment is located at Cami dels Reis, 111 - 07015 Palma de Mallorca (ILLES BALEARS) or by email

Likewise, FLORISTERIA ALBERTO FRANCIA ANTICH reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and contents or for the breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. FLORISTERIA ALBERTO FRANCIA ANTICH is domiciled in ILLES BALEARS, Spain.

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